[rt-users] Question on whether or not this is possible

[Joe Landman]

Hi folks

   We are using RT internally for issue tracking, and starting to use it 
for more workflow type things.

   At the same time, I am thinking we might want to use it for customer 
facing interfaces to bugs (ala web page).  But we want to keep the 
customer bits and the internal workflow bits separate.  Is it possible 
to create users that can only see some things on specific queues, but 
have no rights to other queues?

   So if user joe at xyz.com wants to query the database, they can do it, 
only for the support queue, but not for the other queues?

   Or do we need to set up a separate RT system for the non-support 
workflow bits, and not provide customer access to the workflow system?

   Thanks!

Joe
-- 
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics Inc.
email: landman at scalableinformatics.com
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