[rt-users] Question on whether or not this is possible

[Thomas Sibley]

On 20 Oct 2010 14:23, Joe Landman wrote:
>   So if user joe at xyz.com wants to query the database, they can do it,
> only for the support queue, but not for the other queues?

Yes, you want to grant rights at the queue-level rather than the global
system level.  Go to Configuration > Queues > [Select a queue] > Modify
Group/User Rights.

Thomas