[rt-users] Question on whether or not this is possible

[Joe Landman]

On 10/20/2010 07:12 PM, Kenneth Crocker wrote:
> Joe,
>
> Actually, you might want to grant some rights globally that you want all
> to do and wouldn't affect Queue access, like "ReplyToTicket" and
> loading/saving searches.
> I have a guideline for rights that we use for just such a thing. If
> you're interested, I'll send it to you.

Hi Kenn

   Yes, I am interested.  Thanks!

Joe

>
> Kenn
> LBNL
>
> On Wed, Oct 20, 2010 at 11:54 AM, Thomas Sibley <trs at bestpractical.com
> <mailto:trs at bestpractical.com>> wrote:
>
>     On 20 Oct 2010 14:23, Joe Landman wrote:
>      >   So if user joe at xyz.com <mailto:joe at xyz.com> wants to query the
>     database, they can do it,
>      > only for the support queue, but not for the other queues?
>
>     Yes, you want to grant rights at the queue-level rather than the global
>     system level.  Go to Configuration > Queues > [Select a queue] > Modify
>     Group/User Rights.
>
>     Thomas
>
>


-- 
Joseph Landman, Ph.D
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