[rt-users] Question on whether or not this is possible
Joe Landman
landman at scalableinformatics.com
Wed Oct 20 19:13:49 EDT 2010
On 10/20/2010 07:12 PM, Kenneth Crocker wrote:
> Joe,
>
> Actually, you might want to grant some rights globally that you want all
> to do and wouldn't affect Queue access, like "ReplyToTicket" and
> loading/saving searches.
> I have a guideline for rights that we use for just such a thing. If
> you're interested, I'll send it to you.
Hi Kenn
Yes, I am interested. Thanks!
Joe
>
> Kenn
> LBNL
>
> On Wed, Oct 20, 2010 at 11:54 AM, Thomas Sibley <trs at bestpractical.com
> <mailto:trs at bestpractical.com>> wrote:
>
> On 20 Oct 2010 14:23, Joe Landman wrote:
> > So if user joe at xyz.com <mailto:joe at xyz.com> wants to query the
> database, they can do it,
> > only for the support queue, but not for the other queues?
>
> Yes, you want to grant rights at the queue-level rather than the global
> system level. Go to Configuration > Queues > [Select a queue] > Modify
> Group/User Rights.
>
> Thomas
>
>
--
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics, Inc.
email: landman at scalableinformatics.com
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http://scalableinformatics.com/jackrabbit
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