[rt-users] Question on whether or not this is possible

[Kenneth Crocker]

Joe,

Actually, you might want to grant some rights globally that you want all to
do and wouldn't affect Queue access, like "ReplyToTicket" and loading/saving
searches.
I have a guideline for rights that we use for just such a thing. If you're
interested, I'll send it to you.

Kenn
LBNL

On Wed, Oct 20, 2010 at 11:54 AM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 20 Oct 2010 14:23, Joe Landman wrote:
> >   So if user joe at xyz.com wants to query the database, they can do it,
> > only for the support queue, but not for the other queues?
>
> Yes, you want to grant rights at the queue-level rather than the global
> system level.  Go to Configuration > Queues > [Select a queue] > Modify
> Group/User Rights.
>
> Thomas
>
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