[rt-users] How do I change the default action

[Paul]

Hi Janet,

See http://wiki.bestpractical.com/view/ResolveSendsReply

Cheers,
Paul

On 10/21/2010 11:07 AM, Bass, Janet E. wrote:
> How do I change the default action on resolve to reply to requestor from Comments not sent to requestor TO reply to requestor?
> I made a scrip that is supposed to on resolve send an email to the requestor but that only works if the ticket owner changes the drop down. We always strive to have comments on resolve so this would save us all a step.
> Thanks
> Janet
> --
> Janet Bass
> Unix System Administration
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