[rt-users] How do I change the default action

[Bass, Janet E.]

How do I change the default action on resolve to reply to requestor from Comments not sent to requestor TO reply to requestor?
I made a scrip that is supposed to on resolve send an email to the requestor but that only works if the ticket owner changes the drop down. We always strive to have comments on resolve so this would save us all a step.
Thanks
Janet
--
Janet Bass
Unix System Administration
Manufacturing Engineering Laboratory
304/Room 12
100 Bureau Dr
Mailstop 8203
Gaithersburg, MD 20899-8203
EMAIL: jbass at nist.gov
PHONE: 301-975-8425


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