[rt-users] Search Words for Custom Field Variable in Email

[Ruslan Zakirov]

Hi.

In a template use the following:

{ $Ticket->FirstCustomFieldValue('cf name'); }

Look at snippets for templates on the wiki.

Regards, Ruslan. From phone.
2010 10 22 01:10 пользователь "Verne Baxter" <VerneB at team.sti.net> написал:
> I have the feeling I'm searching using the wrong word(s). Please give me
the 'buzz' words to search this list for 'how to write the code(?) in an
email that will be replaced by the contents of a Custom Field'. I have a
custom field 'Full Name' in my tickets. I wish the contents of that field to
be placed after 'Dear' in email correspondence (while I'm in the ticket) so
instead of Dear Subscriber (generic as heck) it will be Dear Wayne Glumpy.
'mail merge'? 'customfield variable'?
>
> Verne Baxter
> RT v3.8.2 on Fedora
>
> This communication (including any attachments) contains information which
may be confidential and privileged. Unless you are the addressee (or
authorized to receive messages for the addressee), you may not use, copy or
disclose to anyone the message or any information contained in the
communication. If you have received the communication in error, please
advise the sender by reply e-mail and delete the communication. Nothing in
this communication should be interpreted as a digital or electronic
signature that can be used to authenticate a contract or other legal
document.
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