[rt-users] General permissions question

[Josh Narins]

I have three classes of users, I'm wondering if my privileges/groups setup is what RT intends.

Class 1: Administrators. These three people can do anything.
Class 2: People who log into RT and own and resolve tickets. Each is only going to be working with 1-3 queues out of 10-15 queues total.
Class 3: People who create tickets via email and don't need to do anything but reply via email.

Right now I'm thinking class 1 and class 2 should be "privileged" users, and by AdminCCs on the particular queues they are interested in. In addition, the three superusers will have, as a User Right, the "Super User" privilege.

Class 3 won't be users which are seen via Configuration->Users. I still haven't figured out if they count as "Everybody" or "Unprivileged." I'd like them to be able to view any ticket (although I suspect they will rarely use such a power) so I'm giving them ShowTicket and ShowComment and a few other minor privileges.

Does that sound about right?


Josh Narins

Director of Application Development
SeniorBridge
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7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com<http://www.seniorbridge.com/>

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