[rt-users] closing a ticket gets re-opened when someone has an auto-responder

[John Alberts]

First, I want to apologize for this question.  I know I remember seeing 
an answer to this problem before, but I guess my google skills are 
failing me today. :/

When I close a ticket, RT sends an email to the user to let them know it 
has been closed.  If that person is on vacation or something and they 
have an auto-responder configured, that auto-reply email re-opens the 
ticket.  How can I configure RT to search for keywords in a message 
(such as 'on vacation') before re-opening a ticket?

Thanks

-- 
John Alberts
Hosted Services
Exlibris USA
john.alberts at exlibrisgroup.com