[rt-users] Templates and custom ScripActions

[Ruslan Zakirov]

Hello,

Template is a piece of text that can be used from your action code.
Look at SendMail.pm and ExtractCustomFieldValues extension. Both use
templates and in completly different way.

If you want to send some email from your action then probably the
right way is to record a comment or reply on the ticket from action
and let notification scrips do thier job.

On Fri, Oct 22, 2010 at 7:15 PM, Francis L Fabrizio <fabrizio at uab.edu> wrote:
> Do I have to do something specific when creating a Scrip and using Action: User Defined in order to get RT to process the associated template with the scrip?
>
> I have created a custom scrip, and just for testing purposes, I made the custom condition, custom action prep, and custom action cleanup all set to "return 1;", and associated my desired template with the scrip.  The scrip fires and returns successfully, but the template is never touched.
>
> Are there specific steps I need to take in my custom action code in order to load, parse, and send notifications from a template?
>
> Thanks,
> Fran

-- 
Best regards, Ruslan.