[rt-users] Use RTFM as Canned Replies

[Thomas Sibley]

A custom localization (.po) is a lot cleaner, and not hard.

Copy po/rtfm.po to po/en.po (to create an English localization) and then
run the script on it from http://wiki.bestpractical.com/view/RenameRTFM.
 Make sure the modified output gets moved to po/en.po and then restart RT.

Thomas


On 26 Oct 2010 19:16, Gary Greene wrote:
> Personally, I patched the code to do it (not too easy as it is spread
> throughout the extensions codebase....) I can try to generate a diff if
> you’d like in the next day or two...
> 
> 
> On 26/10/10 4:09 PM, "Max McGrath" <mmcgrath at carthage.edu> wrote:
> 
>     Thanks Kevin -
> 
>     Could you maybe give me a little detail on the custom .po file.  I
>     did find this link (http://wiki.bestpractical.com/view/RenameRTFM)
>     on the wiki -- but wasn't sure how to implement it.   So...I just
>     went to /opt/rt3/local/plugins/RT-FM/po and went in every .po file
>     and replaced RTFM with FAQ -- but that didn't seem to work.  I still
>     see RTFM on the left hand side bar.
> 
>     I did figure out the permissions thing already -- I found RTFM had
>     its own set of permissions.
> 
>     Thanks again!
>     --
>     Max McGrath
>     Asst. Network Admin/Systems Specialist
>     Carthage College
>     262-552-5512
>     mmcgrath at carthage.edu
> 
> 
>     On Tue, Oct 26, 2010 at 6:03 PM, Kevin Falcone
>     <falcone at bestpractical.com> wrote:
> 
>         On Fri, Oct 22, 2010 at 09:55:30AM -0500, Max McGrath wrote:
>         >    First, how can I rename RTFM to FAQ (or even Canned
>         replies). My supervisor isn't a big fan of
> 
>         Using a custom .po file is probably easiest.
> 
>         >    Also, how can I disallow an unprivileged user to search for
>         articles -- since I don't want to
>         >    use it for articles, I'm looking to use it for canned responses!
> 
>         Don't grant Unprivileged ShowArticle globally
> 
>         -kevin
> 
> 
> 
> 
> -- 
> Gary L. Greene, Jr.
> IT Operations
> Minerva Networks, Inc.
> Cell:   (650) 704-6633
> Office: (408) 240-1239
>