[rt-users] Ignore Forwarding Email Address

[Hans Johnson]

Hi All,

I'm looking for a way to have RT not add a specific email address to the
watchers list on ticket creation.

Right now, we have our core email server configured to forward email sent to
"support at company.com" to "support at rt.company.com".  All further
correspondence with the customer is then done through
support at rt.company.comrather than through the main email server.

This is all working quite well, with the notable exception that "
support at company.com" gets added to the watchers list.  Is there any way to
prevent this from happening?

Thanks for your time,

Hans Johnson

-- 
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Hans Johnson (hans.johnson at gmail.com)
B.ASc, Computer Engineering
Simon Fraser University

... Si hoc legere scis numium eruditionis habes. -- Anonymous
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