[rt-users] set Requestor with ExtractCustomField

[Christian Loos]

Hi Björn,

I don't use the extension so I don't know the format but shouldn't the
template looks like this:
|body|Requestor-(.+)$|$TicketObj->SetWatcher(Type => 'Requestor', Email
> =>($value)) ;

or maybe this:
|body|Requestor-(.+)$|$self->TicketObj->SetWatcher(Type => 'Requestor',
Email
> =>($value)) ;

Also from your description, with this template you will only add the new
requestor myemail at mydomain.com beside hisemail at mydomain.com.
If you want to change the requestor you have to remove the old one.

-Chris

Am 01.09.2010 15:29, schrieb Björn Schulz:
> Hi list,
> 
> I try to set the requestor of a ticket by using the extension
> ExtractCustomField.
> 
> My template looks like
> 
> |body|Requestor-(.+)$|TicketObj->SetWatcher(Type => 'Requestor', Email
> =>($value)) ;
> 
> The from header ist
> From: hisemail at mydomain.com
> 
> One line in the incomming mail is
> Requestor-myemail at mydomain.com
> 
> 
> I like to change the requestor from hisemail at mydomain.com to
> myemail at mydomain.com
> 
> My template doesn't work
> 
> Any help is appreciated!
> 
> Best regards
>   Bjoern