[rt-users] Tickets in Approval queue hard to find

[Josh Narins]

As I described earlier[1] I am setting up an Approvals queue when a ticket enters status 'fixed.'

Back then I was missing the scrip. I added a scrip as below[2]

In the error log I see the promising output when a ticket is changed to status fixed:

Wed Sep  1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals' by RT_System (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)

And if I "Simple Search" for 504 I find the ticket.

But if I the more advanced search with (Queue= 'Approvals') it returns nothing. The Home->Quick Search->Approvals section shows 0 tickets with each status.

Any ideas?

[1] - http://lists.bestpractical.com/pipermail/rt-users/2010-August/066363.html

[2]
Description:

Add a ticket to the Approval queue when an Application ticket is fixed

Condition:

On Fixed

Action:

Create Ticket

Template:

On Fixed

Stage:

Transaction Create




Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com<http://www.seniorbridge.com/>

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