[rt-users] Tickets in Approval queue hard to find

[Alister West]

In the Tickets Search Builder try New > Advanced and
add Type = 'approval'

By default it only searches for Type = 'ticket'

Cheers,


Alister West <alister at gossamer-threads.com>
w: http://www.gossamer-threads.com
t: +1.604.687.5804  f: +1.604.687.5806

On 10-09-01 09:37 AM, Josh Narins wrote:
> As I described earlier[1] I am setting up an Approvals queue when a
> ticket enters status 'fixed.'
>
> Back then I was missing the scrip. I added a scrip as below[2]
>
> In the error log I see the promising output when a ticket is changed to
> status fixed:
>
> Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals'
> by RT_System (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
>
> And if I "Simple Search" for 504 I find the ticket.
>
> But if I the more advanced search with (Queue= 'Approvals') it returns
> nothing. The Home->Quick Search->Approvals section shows 0 tickets with
> each status.
>
> Any ideas?
>
> [1] -
> http://lists.bestpractical.com/pipermail/rt-users/2010-August/066363.html
>
> [2]
>
> Description:
>
> 	
>
> Add a ticket to the Approval queue when an Application ticket is fixed
>
> Condition:
>
> 	
>
> On Fixed
>
> Action:
>
> 	
>
> Create Ticket
>
> Template:
>
> 	
>
> On Fixed
>
> Stage:
>
> 	
>
> Transaction Create
>
>
>
> *Josh Narins*
>
> Director of Application Development
> SeniorBridge
> 845 Third Ave
> 7th Floor
> New York, NY 10022
> Tel: (212) 994-6194
> Fax: (212) 994-4260
> Mobile: (917) 488-6248
> jnarins at seniorbridge.com
> seniorbridge.com <http://www.seniorbridge.com/>
>
> SeniorBridge
>
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