[rt-users] auto search for custom fields on ticket create/edit

[alexander lunyov]

Hello.
We are using RT as a tech support ticket tracking system, and in 
"connection problems" queue we use custom field of customer number. The 
idea is somehow to see previous solved requests for the same customer 
number in current request overview screen, or maybe have a link to quick 
search with filled CF value of this customer number, so one can quickly 
see history for this customer requests without making search and filling 
manually thata number as a criteria every time. Is it possible?

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best regards