[rt-users] auto search for custom fields on ticket create/edit

[Kenneth Crocker]

Alex,

You can do that with the Query tool. Once you have selected and added the
Queue, all Custom Fields applied to that Queue are available for search. Put
that Search into your Dashboard or Home Page. Hope this helps.

Kenn
LBNL

On Thu, Sep 2, 2010 at 1:16 AM, alexander lunyov <lan at zato.ru> wrote:

> Hello.
> We are using RT as a tech support ticket tracking system, and in
> "connection problems" queue we use custom field of customer number. The idea
> is somehow to see previous solved requests for the same customer number in
> current request overview screen, or maybe have a link to quick search with
> filled CF value of this customer number, so one can quickly see history for
> this customer requests without making search and filling manually thata
> number as a criteria every time. Is it possible?
>
> --
> best regards
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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