[rt-users] Issue with replying to forwarded mails

[Kevin Falcone]

On Thu, Sep 02, 2010 at 01:48:11PM +0530, Praveen C wrote:
> Hi All,
> 
> We have an issue in email forwarding using RT web interface. We forwarded a 
> ticket to another email address inside our organization, who is not a part of 
> RT. When he replied to that
> message from his email client mail sent to requester also
> 
> If user is a member in RT then he can login to RT and reply as a comment to 
> avoid 
> 
> this issue. Is there any option which where we can block reply to requester if 
> somebody is replying to a forwarded mail

Unfortunately, what it sounds like you really want is a toggle to make
RT Forward from the comment address rather than the reply address.
Sadly, RT right now only supports a way to forward from the user's
email address or the RT correspond address.

-kevin
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