[rt-users] Issue with replying to forwarded mails

[Kenneth Crocker]

Praveen,

It sounds like you have granted "ReplyToTicket" too generously. Trim it down
a bit. How about granting it Globally to Requestors & Owners, then on a
Queue by Queue basis, grant that right just to the groups that should be
accessing that Queue with specific rights.

Kenn
LBNL

On Thu, Sep 2, 2010 at 1:18 AM, Praveen C <praveen.velu84 at yahoo.com> wrote:

> Hi All,
>
> We have an issue in email forwarding using RT web interface. We forwarded a
> ticket to another email address inside our organization, who is not a part
> of
> RT. When he replied to that
> message from his email client mail sent to requester also
>
> If user is a member in RT then he can login to RT and reply as a comment to
> avoid
>
> this issue. Is there any option which where we can block reply to requester
> if
> somebody is replying to a forwarded mail
>
> Praveen C
> Blog : http://pravindev.blogspot.com
> "-Break the gates to free your world-"
>
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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