[rt-users] User Information

[Peter Barton]

I ended up making a change to my RT_SiteConfig.pm and it started
working.  I am using FireFox 3.6.8 and it works great.  However as noted
by Steve McStravick this is not working with IE8.  He posted something
about it on August 17th entitled "RT-Extension-UserDetails not working
with IE8".  Has anyone found a fix for this?

----------
Peter Barton


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Peter
Barton
Sent: Friday, September 03, 2010 2:14 PM
To: rt-users at lists.bestpractical.com
Cc: elacour at home-dn.net
Subject: Re: [rt-users] User Information

Well I found RT-Extension-UserDetails and am very excited about it.  The
install seems very easy.  I applied the patch as per the instructions in
the README.  I am running RT-3.8.6 so I needed to apply the patch.  I am
no Linux Admin, but I did the following:

Cd /opt/rt3/
patch -p1 <
/opt/rt3/src/RT-Extension-UserDetails-0.01/patches/callbacks-3.8.patch

It ran with no errors.

I followed the rest of the README with no problems.  I then restarted
apache and not I had a little link bubble to the right of my user's
names.  However with I passed my mouse over it all that popped up in the
window is "Details".  When I actually clicked on the bubble I got the
following error:

 RT::User:: Unimplemented in HTML::Mason::Commands.
(/opt/rt3/local/plugins/RT-Extension-UserDetails/html/Elements/ShowUserD
etails line 10)

I was able to verify when I moused over the bubble in the bottom of my
web browser it reflected the correct user #.

After messing around with it with no luck I decided to upgrade my test
RT installation to 3.8.8 and I am still having the exact same problems.

Any help would be appreciated.

Thanks,

----------
Peter Barton


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Peter
Barton
Sent: Friday, September 03, 2010 10:02 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] User Information

I have had some wonderful help getting my user information pulled from
AD into my RT installation.  Now I am looking at ways to present this to
the technicians.  We use our RT installation for our technical support
helpdesk and most of our tickets are opened via E-Mail.  

I want to present the user information on the main screen of each ticket
instead of having to click into the "More about user at info.com".  I have
looked at the SideBySideView extension, but that does not look like it
can be used for user info.  Please correct me if I am wrong.

Does anyone know of an already contributed way to do what I am looking
for?

Thanks,

----------
Peter Barton

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!