[rt-users] New between Open

[Emmanuel Lacour]

On Tue, Sep 07, 2010 at 08:09:14AM +0200, Ingo.Itter at ages.de wrote:
> Hello,
> 
> can someone explain the different between the Ticket State "new" and 
> "open" ?
> 


you can give it the meaning you wan't, but standard RT workflow is:

a new ticket comes in -> new
some people take or assign it
the owner start working on it -> open
the owner is waiting for information -> stalled
the owner has resolved the problem -> resolved