[rt-users] Set Owner by Requestor Organization?

[Steven Platt]

Hi,

I'm trying to achieve this using a chopped version of
http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject and some
wisdom clipped from elsewhere in the wiki (some of the scrips pages, I
forget exactly which), and here is what I have:

Condition: On Create
Action: User defined
Template: Global template:blank
Stage: TransactionCreate

Custom prep code
----------------

$t_org = $self->TransactionObj->CreatorObj->__Value('Organization');  ##
also tried $t_org = $self->TransactionObj->CreatorObj->Organization;
if ( $t_org !~ /(VRD|GEZI)/i ) { return 0; }
else { return 1; }


Custom cleanup code
-------------------

$t_org = $self->TransactionObj->CreatorObj->__Value('Organization');  ##
also tried $t_org = $self->TransactionObj->CreatorObj->Organization;
if ( $t_org =~ /VRD/i ) { $newowner = "owner.a"; }
if ( $t_org =~ /GEZI/i ) { $newowner = "owner.b"; }
my $T_Obj = $self->TicketObj;

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #".
$newowner );
my ($status, $msg) = $self->TicketObj->SetOwner( $newowner );
unless( $status ) {
    $RT::Logger->error( "Impossible to assign the ticket to $newowner:
$msg" );
    return undef;
}
return 1;


...but it appears to have no effect on the ticket whatsoever. Can anyone
point me in the right direction?

Also, I'm testing this by generating dummy tickets on our production
(and only) instance of RT. This can't be the recommended method of scrip
testing, can it!!

TIA

Steve
HPA Bioinformatics
UK
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