[rt-users] Assign child ticket to a separate queue?
Andrea Perotti
aperotti at cutaway.it
Thu Sep 9 04:27:24 EDT 2010
Il 08/09/2010 14:55, Ciancetta, Barbara J. ha scritto:
> Seems a good approach to this would be team A (in their queue) creating
> a child ticket but assigning it to team B’s queue.
I've solved the same problem in a cleaner way: extension!
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/
this will add in the UI the possibility to choose the queue when
creating connected tickets.
hth
--
Andrea Perotti
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