[rt-users] Attachments missing in RESOLVED template

[Johan Sjöberg]

Hi.

Normally, the resolve is done as a comment, and the requestor only gets a notification that the ticket is resolved. If you want to do it in one step, you can click Reply, change status to resolved and add the information that you want to send to the requestor. Alternatively, you can click Resolve, and change the update type to "Reply to requestors". You can probably change the default behavior some way, but I don't know how.

/Johan

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Miroslav Horvath
> Sent: den 13 september 2010 13:05
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Attachments missing in RESOLVED template
> 
> 
> Hello
> 
> We have RT 3.8.4 running. Our users are missing the functionality, that when
> they put ticket to RESOLVED, writing some info into message field, and
> adding some attachments there, then the requestor receive the email but
> WITHOUT attachment.
> 
> How we can change this ?
> 
> Currently we have to make REPLY (with that attachment) and then hitting
> Resolve, but that's 2 steps with 2 emails to the requestor, which can be
> done by only one.
> 
> BR, Miroslav
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> in-RESOLVED-template-tp29697019p29697019.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> 
> 
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