[rt-users] Questions on customizing RTIR fields

[Kevin Falcone]

On Sat, Sep 04, 2010 at 06:05:52PM -0400, John McDonald wrote:
>    Hi all,
> 
> 
> 
>    I'm new to RTIR, but a friend of mine asked me to help him set it up to use at his small
>    company, and for a few beers I agreed. I haven't touched Linux/Apache/perl/etc. for about 5
>    years, so I'm kind of rusty. I downloaded Ground Tactics RT VMware player image, which is
>    running RT 3.8.7, Apache2 w/mod_perl2, Ubuntu 8.0.4 and MySQL 5.0.51. I made a few tweaks and
>    installed the latest RTIR over top of that (2.4.4). Everything seems to be running fine, and
>    now I want to customize some of the fields RTIR uses to better align it with how he works.
> 
> 
> 
>    The first thing I need do it remove the `SLA' option, since he's the lone security guy in the
>    company and SLAs don't really apply. I went into Configuration->Queues->Incident
>    Report->Ticket Custom Fields and selected the SLA field and hit submit. Now when I go to
>    create an incident report the SLA selection box is gone, but the label `SLA:' is still
>    displayed on the page between `Constituency' and `Customer'. How can I get rid of the label?
> 
> 
> 
>    He'd also like me to change the names of some of the fields - e.g. change `How Reported' to
>    `Trigger', etc. (his request, not mine). How can I change just the label for a custom field?

There was a bunch of work on supporting changes to CFs in the 2.5
branch, but I don't believe those have trickled down to 2.4 as of yet.

-kevin
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