[rt-users] Questions on customizing RTIR fields

[John McDonald]

Gotcha - thanx.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, September 13, 2010 10:35 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Questions on customizing RTIR fields

On Sat, Sep 04, 2010 at 06:05:52PM -0400, John McDonald wrote:
>    Hi all,
> 
> 
> 
>    I'm new to RTIR, but a friend of mine asked me to help him set it up to
use at his small
>    company, and for a few beers I agreed. I haven't touched
Linux/Apache/perl/etc. for about 5
>    years, so I'm kind of rusty. I downloaded Ground Tactics RT VMware
player image, which is
>    running RT 3.8.7, Apache2 w/mod_perl2, Ubuntu 8.0.4 and MySQL 5.0.51. I
made a few tweaks and
>    installed the latest RTIR over top of that (2.4.4). Everything seems to
be running fine, and
>    now I want to customize some of the fields RTIR uses to better align it
with how he works.
> 
> 
> 
>    The first thing I need do it remove the `SLA' option, since he's the
lone security guy in the
>    company and SLAs don't really apply. I went into
Configuration->Queues->Incident
>    Report->Ticket Custom Fields and selected the SLA field and hit submit.
Now when I go to
>    create an incident report the SLA selection box is gone, but the label
`SLA:' is still
>    displayed on the page between `Constituency' and `Customer'. How can I
get rid of the label?
> 
> 
> 
>    He'd also like me to change the names of some of the fields - e.g.
change `How Reported' to
>    `Trigger', etc. (his request, not mine). How can I change just the
label for a custom field?

There was a bunch of work on supporting changes to CFs in the 2.5 branch,
but I don't believe those have trickled down to 2.4 as of yet.

-kevin