[rt-users] RT 3.8.8 rt-mailgate issues

[Val Polyakov]

rt-mailgate doesn't seem to be injecting new tickets into a fresh install
of rt 3.8.8 on RHEL5

/var/log/maillog reports:

Sep 14 14:20:13 myhost sendmail[32687]: o8EIKDHh032687:
from=<root at myhost.mydomain.com>, size=353, class=0, nrcpts=1,
msgid=<201009141820.o8EIKDoZ032686 at myhost.mydomain.com>, proto=ESMTP,
daemon=MTA, relay=localhost.localdomain [127.0.0.1]
Sep 14 14:20:13 myhost sendmail[32686]: o8EIKDoZ032686:
to=rt at myhost.mydomain.com, ctladdr=root (0/0), delay=00:00:00,
xdelay=00:00:00, mailer=relay, pri=30065, relay=[127.0.0.1] [127.0.0.1],
dsn=2.0.0, stat=Sent (o8EIKDHh032687 Message accepted for delivery)
Sep 14 14:20:13 myhost sendmail[32688]: o8EIKDHh032687:
to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url
http://myhost.mydomain.com/ticket", ctladdr=<rt at myhost.mydomain.com>
(8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30576, dsn=2.0.0,
stat=Sent


I have the following in /etc/aliases :

rt:		"|/etc/smrsh/rt-mailgate --queue general --action correspond --url
http://myhost.mydomain.com/ticket"
rt-comment:	"|/etc/smrsh/rt-mailgate --queue general --action comment
--url http://myhost.mydomain.com/ticket"


The following produces no errors, but doesn't inject the ticket into RT
either:

[root at myhost ~]# cat msg.txt | /etc/smrsh/rt-mailgate --queue general
--action correspond --url http://myhost.mydomain.com/ticket
[root at myhost ~]#

[root at myhost ~]# cat msg.txt
testing
[root at myhost ~]#



Can anyone push me in the right direction on how to troubleshoot this?