[rt-users] See All Tickets Assigned to my group

[Jason Ledford]

I tagged on the below thread and realized I was really trying to do the reverse.  I have setup a group and added users.  I then want to create a search and show all tickets that are open, new or stalled and the owner is in this group.  I have tried OwnerGroup = ‘GroupName’ and it didn’t really do what I expected.  Is what I am looking for possible?

Thanks.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jason Ledford
Sent: Wednesday, September 15, 2010 9:22 AM
To: Ruslan Zakirov
Cc: RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] can i see all tickets posted by my group?

Sorry, I am a not sure what you’re asking in terms of a test file.  I am unfortunately very n00bish when it comes to perl, if that’s what you are talking about.  I would be happy to help however I can and provide whatever information you need, just point or nudge me in the right direction.

Thanks.

From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Wednesday, September 15, 2010 8:35 AM
To: Jason Ledford
Cc: Ruslan Zakirov; RT-Users at lists.bestpractical.com; peceka
Subject: Re: [rt-users] can i see all tickets posted by my group?


Hi.

This syntax should work, but probably there are no tests for it. Would you like to contribute a test file that demonstrates your problem?
14.09.2010 22:34 пользователь "Jason Ledford" <jledford at biltmore.com<mailto:jledford at biltmore.com>> написал:

I am sort of tagging along this topic, since I was trying to do this very thing.  RequestorGroup = 'GroupName' doesn't work for me.  I have changed my query so that's the only thing it has, and have tried a couple of different group names and can't seem to get it work work.

Is this possible or do I need to specify each user individually?

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