[rt-users] RT 3.8.8 rt-mailgate issues

[Kenneth Crocker]

Val,

Not enough info, guy. I don't know whether you're using LDAP and the UserId
of the email sender was OK, what your RT_SiteConfig.pm settings are, What
global privileges you set, what Queue privileges you set, for what
groups/roles. What other error messages showed up in the rt.log. There are a
WHOLE BUNCH of reason's why a ticket might not get created. I don't like to
guess what card you're holding in your hand if you're holding half a deck.

Kenn
LBNL

On Tue, Sep 14, 2010 at 1:11 PM, Val Polyakov <val at polyakov.me> wrote:

> Hello, anyone ?
>
> [root at myhost ~]# echo "hi" | /etc/smrsh/rt-mailgate --queue General
> --action correspond --url http://myhost.mydomain.com/ticket --debug
> /etc/smrsh/rt-mailgate: temp file is '/tmp/Bsdm047j3r'
> /etc/smrsh/rt-mailgate: connecting to
> http://myhost.mydomain.com/ticket/REST/1.0/NoAuth/mail-gateway
> not ok - Could not load a valid user
> [root at myhost ~]#
>
> I have granted CreateTicket and ReplyToTicket rights to "Everyone" for the
> general queue ...
>
> does anyone know what's going on?
>
>
> > rt-mailgate doesn't seem to be injecting new tickets into a fresh install
> > of rt 3.8.8 on RHEL5
> >
> > /var/log/maillog reports:
> >
> > Sep 14 14:20:13 myhost sendmail[32687]: o8EIKDHh032687:
> > from=<root at myhost.mydomain.com>, size=353, class=0, nrcpts=1,
> > msgid=<201009141820.o8EIKDoZ032686 at myhost.mydomain.com>, proto=ESMTP,
> > daemon=MTA, relay=localhost.localdomain [127.0.0.1]
> > Sep 14 14:20:13 myhost sendmail[32686]: o8EIKDoZ032686:
> > to=rt at myhost.mydomain.com, ctladdr=root (0/0), delay=00:00:00,
> > xdelay=00:00:00, mailer=relay, pri=30065, relay=[127.0.0.1] [127.0.0.1],
> > dsn=2.0.0, stat=Sent (o8EIKDHh032687 Message accepted for delivery)
> > Sep 14 14:20:13 myhost sendmail[32688]: o8EIKDHh032687:
> > to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url
> > http://myhost.mydomain.com/ticket", ctladdr=<rt at myhost.mydomain.com>
> > (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30576,
> dsn=2.0.0,
> > stat=Sent
> >
> >
> > I have the following in /etc/aliases :
> >
> > rt:           "|/etc/smrsh/rt-mailgate --queue general --action
> correspond --url
> > http://myhost.mydomain.com/ticket"
> > rt-comment:   "|/etc/smrsh/rt-mailgate --queue general --action comment
> > --url http://myhost.mydomain.com/ticket"
> >
> >
> > The following produces no errors, but doesn't inject the ticket into RT
> > either:
> >
> > [root at myhost ~]# cat msg.txt | /etc/smrsh/rt-mailgate --queue general
> > --action correspond --url http://myhost.mydomain.com/ticket
> > [root at myhost ~]#
> >
> > [root at myhost ~]# cat msg.txt
> > testing
> > [root at myhost ~]#
> >
> >
> >
> > Can anyone push me in the right direction on how to troubleshoot this?
> >
> >
> >
> > RT Training in Washington DC, USA on Oct 25 & 26 2010
> > Last one this year -- Learn how to get the most out of RT!
> >
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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