[rt-users] "Could not load a valid user" problem

[Kenneth Crocker]

Tom,

LDAP asside, I believe you *could* set the "ReplyToTicket" right for
"Requestors". That would mean at least that only valid requestors had the
right, not everyone. Just a thought.

Kenn
LBNL

On Wed, Sep 15, 2010 at 2:42 AM, Tom Sylwestrowicz <tsylwest at ripe.net>wrote:

>  Hi there,
>
> We've got RT3 (v3.8.2) tied in to our LDAP here.
>
> When user's e-mail the RT mail address, we quite often get the following
> message:
>
> RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email (joe.bloggs at ripe.net).
>
> You might need to grant 'Everyone' the right 'ReplyToTicket' for the
> queue Operations.
>
>
> We don't really want to grant Everyone the ReplyToTicket permission.
>
> I know why this error is happening here, it's basically because the LDAP
> e-mail address field defaults to jbloggs at ripe.net. Joe has an alias that
> he uses, which is joe.bloggs at ripe.net which is also set up in his e-mail
> client. So when he sends a request to the RT queue, his address is seen
> as joe.bloggs at ripe.net, which is not what's in LDAP. This is the default
> e-mail setup we have here in the work place.
>
> We can add an alias (Joe.Bloggs at ripe.net) for his user ID in LDAP, but
> is there a way that RT3 would check the aliases fields in LDAP and then
> associate incoming requests from the Joe.Bloggs at ripe.net alias with the
> default LDAP e-mail address of jbloggs at ripe.net?
>
> I'm hoping this is clear... I'm not the most technical of IT guys.
>
> Best Regards,
> Tom
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100915/b9c5f5ba/attachment.htm>