[rt-users] "Could not load a valid user" problem

[Kevin Falcone]

On Wed, Sep 15, 2010 at 11:42:25AM +0200, Tom Sylwestrowicz wrote:
> I know why this error is happening here, it's basically because the LDAP
> e-mail address field defaults to jbloggs at ripe.net. Joe has an alias that
> he uses, which is joe.bloggs at ripe.net which is also set up in his e-mail
> client. So when he sends a request to the RT queue, his address is seen
> as joe.bloggs at ripe.net, which is not what's in LDAP. This is the default
> e-mail setup we have here in the work place.
> 
> We can add an alias (Joe.Bloggs at ripe.net) for his user ID in LDAP, but
> is there a way that RT3 would check the aliases fields in LDAP and then
> associate incoming requests from the Joe.Bloggs at ripe.net alias with the
> default LDAP e-mail address of jbloggs at ripe.net?

I'm assuming you're using RT::Authen::ExternalAuth, but you don't say.
That has been an outstanding request for that module which has not yet
been implemented.

-kevin
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