[rt-users] RT Queue's cached?

[Kevin Falcone]

On Thu, Sep 16, 2010 at 04:30:17PM -0700, Jon Davis wrote:
>    Problem: I'm use $WebExternalAuth, with Apache/LDAP. I don't even have a logout button. If I
>    use a different browser, it shows (of course, since I am in a different session). If I wait,
>    it will eventually show up.

Assuming you're doing basic auth with apache, the only way to log out
is by closing your browser.  RT can't affect things at that level.

-kevin

>    I have tried manually going to $RT/NoAuth/Logout.html - It shows me a logout screen, then
>    kicks me back to "login", which of course ends with me back in the app. The cache seems to be
>    cleared, and my queues show up. So I've got a "hack" solution, is there any way to put the
>    logout button back into play, or one manually on the dashboard? Preferably without having to
>    hack through the guts of RT, because I'd like to not break my upgradeability.
> 
>    Thanks for your help!
>    -Jon
> 
>    On Thu, Sep 16, 2010 at 10:32, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Tue, Sep 14, 2010 at 06:30:20PM -0700, Kenneth Crocker wrote:
>      > try clearing the cache from your browser.
> 
>      This is unlikely to be the problem
>      As reported by someone else, the queue list is cached in your session.
>      Log out and log back in
> 
>      -kevin
>      > On Tue, Sep 14, 2010 at 6:17 PM, Jon Davis <[1][2]maillist at konsoletek.com> wrote:
>      >
>      > I'm running RT 3.8.7 on Ubuntu 10.04 under apache2 & mod_perl2. I discovered in my
>      > setup/configuration of the Queue's I want... that everything is being massively cached. I
>      > make changes to the queues, even as far as disabling them... and nothing happens. Nothing
>      > happens in that I go back to the main page, stab hard-refresh - and the list doesn't
>      change.
>      > I can go and restart apache, and the list doesn't change. The ONLY way I can get them
>      > updated is if I go into RT_SiteConfig.pm and change $rtname. But as soon as I change that
>      > back to the name it should be - it goes back to the old cached list. Though I will note,
>      if
>      > I go into Preferences, the "Default Queue" drop down is up to date.
>      >
>      > I am confused to all hell why this is happening and where this is coming from. I have not
>      > set anything in RT_SiteConfig relating to cache. I've googled about and I can find very
>      > little relating to RT and caching. I even tried following the "CleanMasonCache"
>      information
>      > from the wiki. No dice. If anyone has some pointers, I'd love to hear it.
>      > -Jon
>      >
>      > RT Training in Washington DC, USA on Oct 25 & 26 2010
>      > Last one this year -- Learn how to get the most out of RT!
>      >
>      > References
>      >
>      > Visible links
>      > 1. mailto:[3]maillist at konsoletek.com
>      >
>      > RT Training in Washington DC, USA on Oct 25 & 26 2010
>      > Last one this year -- Learn how to get the most out of RT!
> 
>      RT Training in Washington DC, USA on Oct 25 & 26 2010
>      Last one this year -- Learn how to get the most out of RT!
> 
> References
> 
>    Visible links
>    1. mailto:falcone at bestpractical.com
>    2. mailto:maillist at konsoletek.com
>    3. mailto:maillist at konsoletek.com

> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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