[rt-users] RT Queue's cached?

[Jon Davis]

As previously noted, I can manually visit the "log out" URL and that seems
to end the session in RT's mind, thereby clearing the cache.  So is there
anyway to get the logout link back? Or put one on the dashboard manually?

-Jon


On Fri, Sep 17, 2010 at 05:39, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Sep 16, 2010 at 04:30:17PM -0700, Jon Davis wrote:
> >    Problem: I'm use $WebExternalAuth, with Apache/LDAP. I don't even have
> a logout button. If I
> >    use a different browser, it shows (of course, since I am in a
> different session). If I wait,
> >    it will eventually show up.
>
> Assuming you're doing basic auth with apache, the only way to log out
> is by closing your browser.  RT can't affect things at that level.
>
> -kevin
>
> >    I have tried manually going to $RT/NoAuth/Logout.html - It shows me a
> logout screen, then
> >    kicks me back to "login", which of course ends with me back in the
> app. The cache seems to be
> >    cleared, and my queues show up. So I've got a "hack" solution, is
> there any way to put the
> >    logout button back into play, or one manually on the dashboard?
> Preferably without having to
> >    hack through the guts of RT, because I'd like to not break my
> upgradeability.
> >
> >    Thanks for your help!
> >    -Jon
> >
> >    On Thu, Sep 16, 2010 at 10:32, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Tue, Sep 14, 2010 at 06:30:20PM -0700, Kenneth Crocker wrote:
> >      > try clearing the cache from your browser.
> >
> >      This is unlikely to be the problem
> >      As reported by someone else, the queue list is cached in your
> session.
> >      Log out and log back in
> >
> >      -kevin
> >      > On Tue, Sep 14, 2010 at 6:17 PM, Jon Davis <[1][2]
> maillist at konsoletek.com> wrote:
> >      >
> >      > I'm running RT 3.8.7 on Ubuntu 10.04 under apache2 & mod_perl2. I
> discovered in my
> >      > setup/configuration of the Queue's I want... that everything is
> being massively cached. I
> >      > make changes to the queues, even as far as disabling them... and
> nothing happens. Nothing
> >      > happens in that I go back to the main page, stab hard-refresh -
> and the list doesn't
> >      change.
> >      > I can go and restart apache, and the list doesn't change. The ONLY
> way I can get them
> >      > updated is if I go into RT_SiteConfig.pm and change $rtname. But
> as soon as I change that
> >      > back to the name it should be - it goes back to the old cached
> list. Though I will note,
> >      if
> >      > I go into Preferences, the "Default Queue" drop down is up to
> date.
> >      >
> >      > I am confused to all hell why this is happening and where this is
> coming from. I have not
> >      > set anything in RT_SiteConfig relating to cache. I've googled
> about and I can find very
> >      > little relating to RT and caching. I even tried following the
> "CleanMasonCache"
> >      information
> >      > from the wiki. No dice. If anyone has some pointers, I'd love to
> hear it.
> >      > -Jon
> >      >
> >      > RT Training in Washington DC, USA on Oct 25 & 26 2010
> >      > Last one this year -- Learn how to get the most out of RT!
> >      >
> >      > References
> >      >
> >      > Visible links
> >      > 1. mailto:[3]maillist at konsoletek.com
> >      >
> >      > RT Training in Washington DC, USA on Oct 25 & 26 2010
> >      > Last one this year -- Learn how to get the most out of RT!
> >
> >      RT Training in Washington DC, USA on Oct 25 & 26 2010
> >      Last one this year -- Learn how to get the most out of RT!
> >
> > References
> >
> >    Visible links
> >    1. mailto:falcone at bestpractical.com
> >    2. mailto:maillist at konsoletek.com
> >    3. mailto:maillist at konsoletek.com
>
> >
> > RT Training in Washington DC, USA on Oct 25 & 26 2010
> > Last one this year -- Learn how to get the most out of RT!
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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