[rt-users] Return Requestor Organization information from Dashboard "Rt at a glance" page

[Kevin Falcone]

On Fri, Sep 17, 2010 at 06:29:21AM -0700, Shawn O'Connor wrote:
> Thanks for the quick response.  Isn't the issue if there is more
> than one requestor?  I would just expect maybe the wrong requestor

If First is returning undef, then you have no requestors.
If you had 3 requestors, it would return the first one.
If you want all of them, you have to loop, which is why I pointed out
the MemberEmailAddressesAsString method

-kevin

> returned in that case.  Not the failure I'm seeing.  I can't imagine
> a scenario where I would have more than one requestor for the same
> ticket -- unless by accident somehow.  Wouldn't you nearly always
> have at least one requestor?  Are you saying then, that this errors
> out because somewhere in the list of tickets returned there is at
> least one ticket that does not have a requestor?

> Thanks for the suggestion about "MemberEmailAddressesAsString".  I thought so too; I did play with that briefly as you may have noticed from the comment on line 177, but on this I really don't know what I'm doing.  Grasping at straws really.
> 
> Thanks again.
> 
> --- On Fri, 9/17/10, Kevin Falcone <falcone at bestpractical.com> wrote:
> 
> > From: Kevin Falcone <falcone at bestpractical.com>
> > Subject: Re: [rt-users] Return Requestor Organization information from Dashboard "Rt at a glance" page
> > To: rt-users at lists.bestpractical.com
> > Date: Friday, September 17, 2010, 7:44 AM
> > On Thu, Sep 16, 2010 at 10:32:49PM
> > +0200, Emmanuel Lacour wrote:
> > > If you are sure that there is always one requestor,
> > then use
> > >
> > Requestors->UserMembersObj->First->Organization.
> > 
> > As Emmanuel said, it looks like you don't actually have
> > requestors on
> > your ticket.  You'll need to write code that checks
> > along to way to
> > make sure there are requestors.  I bet the
> > MemberEmailAddressesAsString code would be an interesting
> > place to
> > start.
> > 
> > -kevin
> > 
> > 
> > On Fri, Sep 17, 2010 at 05:21:02AM -0700, Shawn O'Connor
> > wrote:
> > > Thanks for the reply back.  I had tried what you
> > suggested previously, and I tried again per your
> > instructions, but I'm met with the following error. 
> > Either I'm calling it incorrectly or that isn't the right
> > command.  See error below:
> > > 
> > > error:       Can't call
> > method "Organization" on an undefined value at
> > /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap line 176.
> > > context:      
> > > ...      
> > > 172:      Requestors => {
> > > 173:      title =>
> > 'Requestors', # loc
> > > 174:      attribute =>
> > 'Requestor.EmailAddress',
> > > 175:      #value => sub {
> > return $_[0]->CreatorObj->Organization }
> > > 176:      value => sub { return
> > $_[0]->Requestors->UserMembersObj->First->Organization
> > }
> > > 177:      #value => sub {
> > return $_[0]->Requestors->MemberEmailAddressesAsString
> > }
> > > 178:      },
> > > 179:      Cc => {
> > > 180:      title => 'Cc', # loc
> > > ...      
> > > code stack:     
> > /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap:176
> > > /opt/rt3/share/html/Elements/CollectionList:125
> > > /opt/rt3/share/html/Elements/ShowSearch:54
> > > /opt/rt3/share/html/Widgets/TitleBox:51
> > > /opt/rt3/share/html/Elements/ShowSearch:55
> > > /opt/rt3/share/html/Elements/MyRT:95
> > > /opt/rt3/share/html/index.html:86
> > > /opt/rt3/share/html/autohandler:311
> > > raw error
> > > 
> > > Thanks for your help!
> > > 
> > > 
> > >       
> > > 
> > > RT Training in Washington DC, USA on Oct 25 & 26
> > 2010
> > > Last one this year -- Learn how to get the most out of
> > RT!
> > 
> > 
> > -----Inline Attachment Follows-----
> > 
> > 
> > RT Training in Washington DC, USA on Oct 25 & 26 2010
> > Last one this year -- Learn how to get the most out of
> > RT!
> 
> 
>       
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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