[rt-users] Owner does not get emails.

[Ashrock]

  You have suggested to check the mail configuration. as i am facing the 
problem of automatic ticket creation from an external requests.
Do you mean, if a ticket is not created automatically from an external 
Email address, then it would be problem with mail configuration, and not 
with RT_SiteConfig. ?
If you send to the email address mentioned on the queue, then it comes 
directly to the email address created, than being recorded as a ticket 
and creating a ticket automatically.
Do we need to write a scrip even for that, or does it go through RT.

Thanks.


On 9/17/2010 10:21 AM, Kevin Falcone wrote:
> On Fri, Sep 17, 2010 at 10:10:30AM -0500, Ashrock wrote:
>>     Did you check my RT_SiteConfig.pm, the LDAP connection does not work. I have mentioned the
>>     apache2 error log below.
>>     I have configured the RT_SiteConfig.pm as instructed, do i have to put the username blank ?
>>     and the password too.
>>
>>     [Fri Sep 17 15:06:56 2010] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj :
>>     Cannot connect to server.ammc.local
> That error seems straightforward, and is unrelated to the mail
> conversation we've been having.
>
> If you search the mailing list archives, you'll find plenty of methods
> for debugging a failed ldap connection.
>
> -kevin
>
>
>
> RT Training in Washington DC, USA on Oct 25&  26 2010
> Last one this year -- Learn how to get the most out of RT!
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