[rt-users] Read Only fields

[Kenneth Crocker]

Ahmed,

Sure. Create a Custom Field and when setting up rights, do NOT grant
"ModifyCustomField", just "SeeCustomField" and then apply it to the Queues
you want. Then write a scrip that adds the "text value you want" it to have
when a ticket is *created*. If you make the scrip on a Queue by Queue basis,
you can alter the text per Queue.

Kenn
LBNL

On Fri, Sep 17, 2010 at 6:09 AM, Ahmed, Mohammed Naweed (LNG-BCT) <
naweedmohammed.ahmed at lexisnexis.com> wrote:

>
>
> Is there a way of displaying instructions on a ticket. I want to display
> some ‘Read only’ text for the user creating the ticket. Is it possible?
>
>
>
> Thanks
>
> *Naweed Ahmed***
>
> Consulting Software Engineer
>
>
>
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