[rt-users] Read Only fields

[Ahmed, Mohammed Naweed (LNG-BCT)]

Thanks Kenn,  but I think I was not able to explain my question
properly. 

 

I want to display the message: "For urgent resolution of this issue,
please call XXX-XXX-XXXX" 

 

I want it to be displayed when user is trying to create the ticket.

 

Naweed Ahmed

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Friday, September 17, 2010 12:22 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Read Only fields

 

Ahmed,

Sure. Create a Custom Field and when setting up rights, do NOT grant
"ModifyCustomField", just "SeeCustomField" and then apply it to the
Queues you want. Then write a scrip that adds the "text value you want"
it to have when a ticket is created. If you make the scrip on a Queue by
Queue basis, you can alter the text per Queue.

Kenn
LBNL

On Fri, Sep 17, 2010 at 6:09 AM, Ahmed, Mohammed Naweed (LNG-BCT)
<naweedmohammed.ahmed at lexisnexis.com> wrote:

 

Is there a way of displaying instructions on a ticket. I want to display
some 'Read only' text for the user creating the ticket. Is it possible?

 

Thanks

Naweed Ahmed

Consulting Software Engineer

 

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