[rt-users] Hiding CC: Admin CC: Fields on new ticket creation

[Kenneth Crocker]

Vikas,

Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
role as the Queue manager (Queue Watcher) and therefore will get all
notifications needed due to Global scrips and we don't want anyone adding an
"AdminCc" to any notifications going out.

You need to create a "local" version of the "Create.html" file (copy
"/opt/rt3/share/html/Ticket/Create.html" to
"/opt/rt3/local/html/Ticket/Create.html") and make your modifications there.

Hope this helps.

Kenn
LBNL



On Mon, Sep 20, 2010 at 5:29 AM, Vikas Srivastava <
vikas.k.srivastava at gmail.com> wrote:

> Hi ,
>
> I am evaluating RT as a prospective case management system to be used by a
> small set of users .
>
> The cases would be logged manually and the Integration of Email is not
> required .
>
> Is there a way  I could Hide the fields : CC: AdminCC : on the ticket
> creation page to avoid any confusions to the support agents .
>
>
> Kind Regards
> Vikas Srivastava
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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