[rt-users] Question about "On Queue Change" Scrip Condition

[David Moreau Simard]

  This is so weird.. would it be a bug ? Because the code certainly 
doesn't behave the way I would expect.

I've tried several things as a global scrip as Kenneth recommended:
Condition: User Defined
Action: User Defined
Template: Blank

Custom Condition:
my $Transaction = $self->TransactionObj;

# Attempt #1
return($transaction->Type = "Set" && $transaction->Field = "Queue" && 
$transaction->OldValue eq "queuename");

 >> This will return true only if the ticket is transferred TO 
queuename, it will not trigger if it is transferred away from queuename

# Attempt #2
return($transaction->Type = "Set" && $transaction->Field = "Queue" && 
$transaction->NewValue eq "queuename");

 >> Same result as attempt #1 (How can this be?)

I've done other attempts but still in vain.

This should really be trivial as I'm used to toying with RT conditions 
and actions but I somehow can't figure this one out.

On 10-09-20 1:27 PM, Kenneth Marshall wrote:
> Hi David,
>
> If there is not an alternative in the wiki, it probably does not
> exist. (yet) At a first glance, I do not know how you would do
> it without triggering on every queue change, whether the functionality
> were built-in or not. In any case, the queue change action should be
> much less frequent than many other actions so the impact should not
> be too bad. YMMV
>
> Regards,
> Ken


On 10-09-20 1:21 PM, Kenneth Marshall wrote:
> You need to have a global scrip that check for a queue change
> and if the previous queue was the queue that you want to track
> or react to exits.
>
> Cheers,
> Ken
>
> On Mon, Sep 20, 2010 at 01:19:32PM -0400, David Moreau Simard wrote:
>>   Hi,
>>
>> We're running RT 3.8.8 and we need to fire a scrip when a ticket is
>> transferred away from a queue (to any possible destination).
>>
>> The condition built into RT "On queue change" only seems to fire when a
>> ticket is transferred in but not when a ticket is transferred out.
>>
>> I've tried various possible workarounds in custom conditions and even
>> changing the stage of the transaction but to no avail.
>>
>> Does anyone have a clue as to what kind of condition I could use to trigger
>> my scrip when a ticket is transferred out ?
>> These possible conditions do not work:
>>
>> my $transaction = $self->TransactionObj;
>> return($transaction->Type = "Set"&&  $transaction->Field = "Queue"&&
>> $transaction->OldValue eq "queuename");
>> return($transaction->Type = "Set"&&  $transaction->Field = "Queue"&&
>> $transaction->NewValue ne "queuename");
>>
>> Thanks,
>>
>> - David
>>
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