[rt-users] Question about "On Queue Change" Scrip Condition

[Kenneth Marshall]

You need to have a global scrip that check for a queue change
and if the previous queue was the queue that you want to track
or react to exits.

Cheers,
Ken

On Mon, Sep 20, 2010 at 01:19:32PM -0400, David Moreau Simard wrote:
>  Hi,
>
> We're running RT 3.8.8 and we need to fire a scrip when a ticket is 
> transferred away from a queue (to any possible destination).
>
> The condition built into RT "On queue change" only seems to fire when a 
> ticket is transferred in but not when a ticket is transferred out.
>
> I've tried various possible workarounds in custom conditions and even 
> changing the stage of the transaction but to no avail.
>
> Does anyone have a clue as to what kind of condition I could use to trigger 
> my scrip when a ticket is transferred out ?
> These possible conditions do not work:
>
> my $transaction = $self->TransactionObj;
> return($transaction->Type = "Set" && $transaction->Field = "Queue" && 
> $transaction->OldValue eq "queuename");
> return($transaction->Type = "Set" && $transaction->Field = "Queue" && 
> $transaction->NewValue ne "queuename");
>
> Thanks,
>
> - David
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>