[rt-users] Take and Change Owner Permissions
Kevin Falcone
falcone at bestpractical.com
Tue Sep 21 13:22:55 EDT 2010
On Tue, Sep 21, 2010 at 01:17:49PM -0400, Jason Ledford wrote:
> I am having a problem with take and change owner permissions. I have a user group that only
> has the following permissions on a specific queue:
>
> CommentOnTicket
> CreateTicket
> ForwardMessage
> ModifyTicket
> OwnTicket
> ReplyToTicket
> SeeCustomField
> SeeQueue
> ShowTicket
> ShowTicketComments
>
> and everyone has the following on the same queue
> CreateTicket
> ModifyCustomField
> ReplyToTicket
> SeeQueue
> ShowTicket
>
> There are no other group or global rights appied that would affect this user. If they are
> looking at unowned tickets on their RT at a glance, they have a link for Take, even though
> they don't have the Take Ticket right.
If you look at that search, it has a Take column added in. If they
didn't have the Take right, the link would fail (you can see it from
Advanced when editing the search).
> They can also go into the Jumbo view of a ticket and
> change the owner.
You gave them ModifyTicket, so they can modify the Owner.
You may just want to give Owners ModifyTicket instead
-kevin
> Am I misunderstanding this right? If I am, how do I keep users from taking
> unowned tickets? We are trying to set it up so there is a queue manager who sorts and assigns
> and don't want everyone to be able to just take tickets.
> TIA for any help.
>
>
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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