[rt-users] Take and Change Owner Permissions

[Jason Ledford]

Changing the modifyticket to owner instead of my group did it.

Thanks.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, September 21, 2010 1:23 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Take and Change Owner Permissions

On Tue, Sep 21, 2010 at 01:17:49PM -0400, Jason Ledford wrote:
>    I am having a problem with take and change owner permissions.  I have a user group that only
>    has the following permissions on a specific queue:
> 
>    CommentOnTicket
>    CreateTicket
>    ForwardMessage
>    ModifyTicket
>    OwnTicket
>    ReplyToTicket
>    SeeCustomField
>    SeeQueue
>    ShowTicket
>    ShowTicketComments
> 
>    and everyone has the following on the same queue
>    CreateTicket
>    ModifyCustomField
>    ReplyToTicket
>    SeeQueue
>    ShowTicket
> 
>    There are no other group or global rights appied that would affect this user.  If they are
>    looking at unowned tickets on their RT at a glance, they have a link for Take, even though
>    they don't have the Take Ticket right.  

If you look at that search, it has a Take column added in.  If they didn't have the Take right, the link would fail (you can see it from Advanced when editing the search).

>    They can also go into the Jumbo view of a ticket and
>    change the owner.  

You gave them ModifyTicket, so they can modify the Owner.

You may just want to give Owners ModifyTicket instead

-kevin

>    Am I misunderstanding this right?  If I am, how do I keep users from taking
>    unowned tickets?  We are trying to set it up so there is a queue manager who sorts and assigns
>    and don't want everyone to be able to just take tickets.
>    TIA for any help.
> 
> 
> 
> 

> 
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