[rt-users] WOW !

[Vikas Srivastava]

WOW !! That's Amazing ...!!

I removed it and after service restart it was gone ! ... Its is still there
on the /SelfService page . (The CC: field)  How do I remove that .

Also is there a way I could remove it system wide ..

Thanks

Vikas


Date: Mon, 20 Sep 2010 11:23:22 -0700
> From: Kenneth Crocker <kfcrocker at lbl.gov>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket
>        creation
> Message-ID:
>        <AANLkTinke8bNC9iVzWEyFvGDBt75=TRQb085zwL4fzxR at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Vikas,
>
> Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
> role as the Queue manager (Queue Watcher) and therefore will get all
> notifications needed due to Global scrips and we don't want anyone adding
> an
> "AdminCc" to any notifications going out.
>
> You need to create a "local" version of the "Create.html" file (copy
> "/opt/rt3/share/html/Ticket/Create.html" to
> "/opt/rt3/local/html/Ticket/Create.html") and make your modifications
> there.
>
> Hope this helps.
>
> Kenn
> LBNL
> Kind Regards
> Vikas Srivastava
> Mobile : +91-9999665501
>
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