[rt-users] WOW !

[Kenneth Crocker]

Vikas,

We don't use self-service. Can't help you there. Sorry.

Kenn
LBNL

On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava <
vikas.k.srivastava at gmail.com> wrote:

> WOW !! That's Amazing ...!!
>
> I removed it and after service restart it was gone ! ... Its is still there
> on the /SelfService page . (The CC: field)  How do I remove that .
>
> Also is there a way I could remove it system wide ..
>
> Thanks
>
> Vikas
>
>
> Date: Mon, 20 Sep 2010 11:23:22 -0700
>> From: Kenneth Crocker <kfcrocker at lbl.gov>
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket
>>        creation
>> Message-ID:
>>        <AANLkTinke8bNC9iVzWEyFvGDBt75=TRQb085zwL4fzxR at mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Vikas,
>>
>> Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
>> role as the Queue manager (Queue Watcher) and therefore will get all
>> notifications needed due to Global scrips and we don't want anyone adding
>> an
>> "AdminCc" to any notifications going out.
>>
>> You need to create a "local" version of the "Create.html" file (copy
>> "/opt/rt3/share/html/Ticket/Create.html" to
>> "/opt/rt3/local/html/Ticket/Create.html") and make your modifications
>> there.
>>
>> Hope this helps.
>>
>> Kenn
>> LBNL
>> Kind Regards
>> Vikas Srivastava
>> Mobile : +91-9999665501
>>
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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