[rt-users] WOW !

[Kenneth Crocker]

Vikas,

We don't use self-support so I have no idea. Sorry.

Kenn
LBNL

On Wed, Sep 22, 2010 at 9:02 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Vikas,
>
> We don't use self-service. Can't help you there. Sorry.
>
> Kenn
> LBNL
>
> On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava <
> vikas.k.srivastava at gmail.com> wrote:
>
>> WOW !! That's Amazing ...!!
>>
>> I removed it and after service restart it was gone ! ... Its is still
>> there on the /SelfService page . (The CC: field)  How do I remove that .
>>
>> Also is there a way I could remove it system wide ..
>>
>> Thanks
>>
>> Vikas
>>
>>
>> Date: Mon, 20 Sep 2010 11:23:22 -0700
>>> From: Kenneth Crocker <kfcrocker at lbl.gov>
>>> To: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket
>>>        creation
>>> Message-ID:
>>>        <AANLkTinke8bNC9iVzWEyFvGDBt75=TRQb085zwL4fzxR at mail.gmail.com>
>>> Content-Type: text/plain; charset="iso-8859-1"
>>>
>>> Vikas,
>>>
>>> Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
>>> role as the Queue manager (Queue Watcher) and therefore will get all
>>> notifications needed due to Global scrips and we don't want anyone adding
>>> an
>>> "AdminCc" to any notifications going out.
>>>
>>> You need to create a "local" version of the "Create.html" file (copy
>>> "/opt/rt3/share/html/Ticket/Create.html" to
>>> "/opt/rt3/local/html/Ticket/Create.html") and make your modifications
>>> there.
>>>
>>> Hope this helps.
>>>
>>> Kenn
>>> LBNL
>>> Kind Regards
>>> Vikas Srivastava
>>> Mobile : +91-9999665501
>>>
>>
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>>
>
>
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