[rt-users] External Users are not authenticated

[Kevin Falcone]

On Thu, Sep 23, 2010 at 11:48:03AM -0500, Ashrock wrote:
>    The exact error i get is this in Apache:
>     [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
>    server.midcontinent.local
>    (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:440)
>     [error]: FAILED LOGIN for rmc from 10.10.10.12 (/opt/rt3/share/html/autohandler:265)
> 
>    Is it a common error ?
>    I checked previous posts, but could figure out where i have configured wrong.

Connecting to this server with this username and password is not
working.

>      'server' => '10.10.10.10',
>      'user' => 'CN=rmc, ou=users, ou=midcontinent, ou=local',
>      'pass' => 'temporarypassword',

You need to verify that you can connect to that host with that user
and password from the RT host.

-kevin
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