[rt-users] External Users are not authenticated

[Ashrock]

  Do the user and the password need to be of an Administrator ?

Now the new error messages says, It Can't Bind, Invalid credentials.

On 9/23/2010 11:53 AM, Kevin Falcone wrote:
> On Thu, Sep 23, 2010 at 11:48:03AM -0500, Ashrock wrote:
>>     The exact error i get is this in Apache:
>>      [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
>>     server.midcontinent.local
>>     (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:440)
>>      [error]: FAILED LOGIN for rmc from 10.10.10.12 (/opt/rt3/share/html/autohandler:265)
>>
>>     Is it a common error ?
>>     I checked previous posts, but could figure out where i have configured wrong.
> Connecting to this server with this username and password is not
> working.
>
>>       'server' =>  '10.10.10.10',
>>       'user' =>  'CN=rmc, ou=users, ou=midcontinent, ou=local',
>>       'pass' =>  'temporarypassword',
> You need to verify that you can connect to that host with that user
> and password from the RT host.
>
> -kevin
>
>
>
> RT Training in Washington DC, USA on Oct 25&  26 2010
> Last one this year -- Learn how to get the most out of RT!
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