[rt-users] Autocreate ticket when sent an email

[Kenneth Crocker]

Ashrock,

If you're using any form of authentication for users, that will take
precedence before any Auto Add settings or Global/Queue privileges.

If you have all the auto add settings ("$AutoCreateNonexternalUsers ,1" &
"$AutoCreate, 'Privileged=>0 or 1") and the email user doesn't pass LDAP
(for example), then that user will NOT become a new user.

If that user DOES pass the Authentication process AND gets added due to you
auto create settings, THEN Global/Queue Privileges will matter.

Then, you have to ensure that the right notification scrips/templates are
enabled.

Does that help?

Kenn
LBNL

On Thu, Sep 23, 2010 at 2:15 PM, Ashrock <mdashraf.ash at gmail.com> wrote:

>  Hi,
>
> This is a quick question whose answer was not clear in the forums.
> May be if someone can answer will help in future for others too.
>
> RT should autocreate a ticket and send a confirmation to the requestor
> stating that a ticket has been created.
> So, does the requestor should be a member of the group or the queue it is
> sending onto.
> Does it have to connect to LDAP to search if the user exists in the A.D.
> Also ($AutoCreateNonexternalUsers ,1) is set, so does it create these users
> to RT when you just send an email to the respective queue.
> RT cannot bind to LDAP server. I get the below error when i try to bind to
> LDAP using ldapsearch.
>
> /# ldapsearch -h midcontinent.local -b "dc=midcontinent dc=local"
> ldap_sasl_interactive_bind_s: Can't contact LDAP server (-1)
>
> So, i am trying to see if the email will autocreate tickets and send a
> autoreply to the requestor.
> I have defined a scrip to Notify on Autocreate to the requestor in the
> group which i intend to send the email.
>
> Any help will be appreciated.
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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