[rt-users] Reg ... Duplicate emails receiving from RT

[Kenneth Crocker]

Surendra,

Did you check to see if the Requestor is listed in any other role or as a
ticket Cc in the email that created the ticket, etc>

Kenn
LBNL

On Fri, Sep 24, 2010 at 11:21 AM, Surendra Adusumilli <
sadusumilli at zetainteractive.com> wrote:

>  Hi Kenn,
>
>
>
> In this scenario even requestor is also getting the duplicate emails.
>
>
>
> Thanks,
>
> Surendra
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* Friday, September 24, 2010 11:05 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Reg ... Duplicate emails receiving from RT
>
>
>
> Surendra,
>
> Lots of possibilities here. You could have the same user as an Owner and
> Requestor and AdminCc and scrips to send all Those roles/watchers emails. OR
> you could have them listed as Queue Watchers Cc's and also added them as
> Cc's at the ticket level. OR someone doing a "Reply" adds them in as Cc's
> and you have the scrip "Notify Others" enabled. I'd need to know what scrips
> are running at the Global and Queue level and an example of the "People"
> listed when you do a reply on a ticket. In other words, I need more info to
> accurately help you.
>
> Kenn
> LBNL
>
> On Fri, Sep 24, 2010 at 8:57 AM, Surendra Adusumilli <
> sadusumilli at zetainteractive.com> wrote:
>
> Hi All,
>
>
>
> Please suggest me how to stop duplicate emails which are receiving from RT.
>
>
>
> Thanks,
>
> Surendra
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
>
>
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