[rt-users] Outlook 2007 inserting multiple blank lines

[Christian Loos]

Hi Dustin,

here are the two commits for this bug:
http://github.com/bestpractical/rt/commit/58dfb2bbe12cf3979ae1682842af2407cbbbdf78

http://github.com/bestpractical/rt/commit/73756bbb6ce3e925713b03d783847f1f2f3db3c6

This only works if the mail from outlook contains the X-Mailer header
with the right values.

-Chris

Am 22.09.2010 18:01, schrieb Dustin Berube:
> Hello,
> 
> I've been having problems with people that send emails into RT from
> Outlook 2007 or 2010. If they reply to a message it keeps adding blank
> lines, overtime there are extremely large gaps in the email thread. I
> searched around on Google and found this thread
> http://www.gossamer-threads.com/lists/rt/users/94042 which mentions the
> problem. I followed Jesse's advice and copied the latest EmailParser.pm
> from git 3.8-trunk to /opt/rt3/lib/RT/EmailParser.pm however blank lines
> keep getting added to the messages.
> 
> I have cleaned the mason cache as well as restarting postfix and apache.
> 
> Thanks for the help.
> Dustin